Returns & Exchanges Policy
At Fire-Maple, we stand by the quality of our outdoor cooking gear and offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, we are here to help you find the right equipment for your next adventure.
Initiate Your Return
Contact our support team with your order number and the reason for the return to receive a Return Authorization.
Pack Your Gear
Securely place the unused items, including all tags and manuals, into the original packaging to ensure safe transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned gear, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing