Frequently Asked Questions
Everything you need to know about Fire-Maple outdoor cooking gear and services.
What is the standard shipping time for Fire-Maple orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though international shipping may take longer.
Do Fire-Maple stoves work with all types of fuel canisters?
Our stoves are designed to be compatible with standard screw-on butane-propane canisters (EN417). For liquid fuel or alternative gas sources, please check the specific product manual for compatibility.
What is your return policy for camping gear?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are Fire-Maple products covered by a warranty?
Yes, we provide a 1-year limited warranty against manufacturing defects. This covers stoves, cookware, and accessories used under normal outdoor conditions.
How do I clean and maintain my titanium cookware?
Titanium gear should be washed with mild soap and a soft sponge. Avoid abrasive scrubbers to prevent scratching. Always ensure your gear is completely dry before storing it to maintain its longevity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.